Privacy Policy

Co-Ordinated Benefit Plans, LLC("CBP") Privacy Policy and Internet Privacy Statement.

This site is offered to you, the user, conditioned upon your acceptance without modification of the terms, conditions, and notices contained in our Terms of Use and Privacy Policy. Your use of this website constitutes your acceptance and agreement to all such terms, conditions and notices. If you do not agree to the terms and conditions of use, you may not access or otherwise use this website.

Our Commitment Regarding Your Protected Health Information Co-Ordinated Benefit Plans, LLC(CBP) understands the importance of your Protected Health Information (hereafter referred to as "PHI") and follows strict policies (in accordance with state and federal privacy laws) to keep your PHI private. PHI is information about you, including demographic data, that can reasonably be used to identify you and that relates to your past, present or future physical or mental health, the provision of health care to you, or the payment for that care. In this notice, we explain how we protect the privacy of your PHI, and how we will allow it to be used and disclosed. We are required to provide you with a summary of our Notice of Privacy Practices, and a copy of the Notice of Privacy Practices upon request. We must follow the privacy practices described in this notice while it is in effect. This notice took effect February 18, 2010, and will remain in effect until we replace or modify it. CBP reserves the right to revise this notice in accordance with state or federal rules and statutes. Before we make a material change to our privacy practices, we will provide you with a revised Notice of Privacy Practices. Where multiple state or federal laws protect the privacy of your PHI, we will follow the requirements that provide the greatest privacy protection.

Our Uses and Disclosures of Protected Health Information We do not sell your PHI to anyone or disclose your PHI to other companies who may want to sell their products to you. We must have your written authorization to use and disclose your PHI, except for the following uses and disclosures:

To You: We may disclose your PHI to you

For Payment: We may use and disclose your PHI for our payment-related activities

When Required by Law: We will use and disclose your PHI if we are required to do so by law.

To Our Business Associates: From time to time we engage third parties to provide various services to us. Whenever an arrangement with such a third party involves the use or disclosure of your PHI, we will have a written contract with that third party designed to protect the privacy of your PHI.

  • Disclosures You May Request:
    You may instruct us and give your written authorization to disclose.your PHI to a designated individual or agency for any purpose.
  • Individual Rights:
    You have the following rights. To exercise these rights, you must make a written request to obtain the information. We must act upon your written request within 60 days.
  • Access:
    With certain exceptions, you have the right to look at or receive a copy of your PHI contained in the group of records that are used by or for us to make decisions about you, including our enrollment, payment, claims adjudication, and case management notes. We reserve the right to charge a reasonable cost-based fee for copying and postage. If you request an alternative format, such as a summary, we may charge a cost-based fee for preparing the summary. If we deny your request for access, we will tell you the basis for our decision and whether you have a right to further review. You may request access to PHI in an alternative communication format and/or location.
  • Disclosure Accounting:
    You have the right to an accounting of certain disclosures of your PHI, such as disclosures required by law. This accounting requirement applies to disclosures we make beginning on and after February 18, 2010.
  • Restriction Requests:
    You have the right to request that we place restrictions on the way we use or disclose your PHI.
  • Revoke Prior Authorization:
    You may revoke your authorization, except to the extent that we have taken action upon it.
  • Amendment:
    You have the right to inspect PHI and request that we amend it in the set of records we described above under Access. If we deny your request, we will provide you a written explanation. If you disagree, you may have a statement or your disagreement placed in our records. If we accept your request to amend the information, we will make reasonable efforts to inform others of the amendment, including individuals you name.
  • Confidential Communication:
    We communicate decisions related to payment and benefits, which may contain PHI, to the health plan member. Individual members who believe that this practice may endanger them may request that we communicate with them using a reasonable alternative means or location.
  • Questions and Complaints:
    If you need more information about our privacy practices, or a copy of this notice, please contact our Customer Care Representatives at: 1-800-753-1000. If you are concerned that we may have violated your privacy rights, or you believe that we have inappropriately used or disclosed your PHI, please contact: CBP’s Privacy Officer, 1-800-753-1000 x329
  • You may also submit a written complaint to:
    U.S. Department of Health and Human Services
    200 Independence Ave., S. W.
    Washington, D. C. 20201

    CBP supports your right to protect the privacy of your PHI. We will not take action against you if you file a complaint with us or with the U.S. Department of Health and Human Services.
  • Changes to this Privacy Policy or Internet Privacy Statement
    The foregoing Internet Privacy Statement is effective as of December 1, 2019. CBP may change this statement periodically without notice. Changes to our Privacy Policy or Internet Privacy Statement will be noted here so that you can be informed about the privacy protections we provide. This statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.